Version 1.0
Effective date: 01/01/2024
1. company identification
SLS Europe Lda. is a Portuguese company, based in Viana do Castelo, dedicated to the sale and manufacture of interior and exterior comfort solutions for homes and businesses.
2. Scope
These Terms and Conditions govern the relationship between SLS Europe and its customers regarding the supply, installation and servicing of products.
3. Products and Services
SLS Europe offers:
- Products manufactured in-house (e.g. mosquito nets);
- Third-party products (e.g. pergolas, awnings and complementary systems);
- Installation, maintenance, and technical support services.
4. Guarantees and Assistance
4.1 Products manufactured by SLS Europe
The solutions manufactured by SLS Europe benefit from a guarantee of 3 (three) years, applicable to the aluminium frame and netting, provided they are used under normal conditions.
Warranty exclusions
The warranty does not cover:
- Damage caused by domestic animals (e.g. dogs and cats);
- Natural wear and tear of components (e.g. wires and bearings);
- Misuse;
- Negligence;
- Interventions carried out by unauthorised third parties.
- Failure to clean the bottom track regularly, whenever the accumulation of dust, sand, leaves, pet hair or other debris causes premature wear or malfunction of system components, including wires and bearings.
- The damage resulting from keeping the mosquito nets permanently open without closing them periodically, preventing the normal memory effect of the pleated mesh and causing deformations or the loss of their functional characteristics.
Installation requirements
- Screwed fastening Full warranty for 3 years;
- Adhesive fixing: is not covered by the warranty. In the event of detachment, the intervention will be considered paid technical assistance.
Enforcement of the guarantee
In the event that a warranty claim is necessary, the customer should contact SLS Europe, describing the situation and, whenever possible, attaching photographic evidence.
SLS Europe will analyse the incident and indicate the next steps, including, where applicable, a technical intervention.
SLS Europe is committed to responding to enquiries as quickly as possible, taking into account the nature of each situation.
After-sales support
Once the warranty period has expired, SLS Europe continues to provide technical support and spare parts, subject to a quotation.
4.2 Products not manufactured by SLS Europe
For products marketed, but not manufactured, by SLS Europe (e.g. pergolas, awnings, and other systems), the warranty conditions defined by the respective manufacturer apply, without prejudice to legally applicable rights.
The specific terms and conditions relating to warranties, technical support, limitations and exclusions are set out in full by the respective manufacturers.
SLS Europe acts as an intermediary in the warranty process and provides technical support, in accordance with the terms and conditions set out by the manufacturer.
5. Budgets
The budgets presented by SLS Europe:
- They are valid for the period indicated;
- They may be subject to changes if there are technical or commercial modifications.;
- The installation conditions are considered as assessed at the time of the proposal.
6. Payments
The payment terms will be defined in the quote or commercial proposal.
SLS Europe Lda. accepts the payment methods indicated in the commercial proposal or the corresponding invoice.
Any payment made at the time of installation must be made directly to SLS Europe Lda., using the previously agreed payment methods, and under no circumstances to the installation technician.
Failure to meet payment deadlines may result in:
- Suspension of services;
- Delivery delays;
- Application of additional costs.
7. Delivery and Installation Deadlines
The timeframes given are estimates and may vary depending on:
- Material availability;
- Weather conditions;
- Installation complexity;
- External factors to SLS Europe.
8. Returns and Refunds
As these are bespoke and custom-made solutions, returns or refunds are not accepted, except in the following situations:
- Impossibility of installation due to measurement error attributable to SLS Europe;
- Delays in delivery or installation that are manifestly disproportionate to what was previously agreed.
When responsibility for measurements rests with the customer, there will be no right to return or refund.
The impossibility of installation, due to the customer's unavailability or loss of interest, does not entitle the customer to a return or refund, nor does it exempt them from paying for the order in full.
9. Liability
SLS Europe shall not be held liable for:
- Damage resulting from the misuse of the products;
- Interventions carried out by unauthorised third parties;
- Inadequate structural conditions of the installation site, including uneven, unstable, or unprepared surfaces;
- Problems arising from leaks, damp, cracks or other pre-existing pathologies;
- Technical limitations previously communicated to the client.;
- Situations where the customer chooses solutions contrary to the technical recommendation of SLS Europe.
Licences, permits, and project feasibility
It is the customer’s sole responsibility to obtain any licences, administrative authorisations, local authority approvals, estate management authorisations or any other permissions required by law for the installation of the products.
SLS Europe may, whenever requested, provide technical support or supply the necessary documentation to assist the client in obtaining these authorisations, without this implying the assumption of responsibility.
Any refusal of authorisation by public, private, or condominium entities, or any other competent bodies, does not constitute grounds for the cancellation of the order, the refund of sums paid, or exemption from payment of the contractual amount, provided that the order has been awarded and the products have entered production or been manufactured in accordance with the specifications approved by the client.
SLS Europe reserves the right to refuse facilities that do not meet the appropriate technical conditions.
10. Maintenance
Regular maintenance of the products is the responsibility of the customer and must be carried out according to SLS Europe's recommendations.
The absence of proper maintenance may compromise the functioning of the systems and, in some cases, the validity of the warranty.
11. Alterations and Validity
SLS Europe reserves the right to change these Terms and Conditions without prior notice.
The changes will not have retroactive effects on contracts already entered into, with the conditions in effect at the date of the customer's award remaining valid.
These Terms and Conditions come into effect on 01/01/2024.
12. Acceptance
The award of any proposal or quotation submitted by SLS Europe implies that the client declares to know and fully accept these Terms and Conditions, available on the SLS Europe website.
When awarding the order, the client also declares that they have verified the technical and administrative feasibility of the project, including obtaining all necessary licenses, authorisations, or approvals for the installation of the products.
13. Governing Law
These Terms and Conditions are governed by Portuguese law.
In the event of a dispute, the competent court shall be the district court of SLS Europe's registered office, with express waiver of any other jurisdiction.